What happens if my customer doesn't pay on time?
If your customer hasn't paid the sent invoice on time, we will send them a friendly reminder about the missing payment. This reminder occurs automatically if "automatic reminders" are enabled in the customer's profile. Your customer will thus receive a kind reminder about the missing payment 7 and 14 days after the last payment day.
You always have the option to change your choice under the customer's profile.
Your customer will receive the following email regarding the payment reminder (this is just an example):
Dear [name]
When reviewing our payments, we unfortunately could not find your payment of the attached invoice.
We have attached the invoice in this email.
It is probably just an oversight and we would appreciate it if you could look into it as soon as possible.
If there are any questions or anything we can help with, you are very welcome to call or write to kontakt@factofly.com.
Thanks in advance.
Best regards,
Factofly
NB! Please be aware that larger companies often have longer payment terms, which may affect the payout. Do you want to receive your money immediately? Read more about quick payout here.
If, contrary to expectations, your customer does not pay after reminder 2, a formal reminder will be sent to the customer. A fee of 100 DKK + 2% interest on arrears will be added (as according to the invoice terms). We only send reminders to your customers after consulting with you.
If you have further questions, you are welcome to contact us via email or phone: contact@factofly.com or +45 71 96 00 54.