Has your expense claim been rejected? Below you will find a list of the most common reasons why your claim has not been approved. Are you unsure why your claim cannot be approved? You will find the specific reason under your uploaded expense.

Claim issued to another VAT number

This discrepancy in VAT numbers prevents us from accepting the claim according to the VAT law.

Rejection of claim due to invalid documentation

The uploaded document does not meet the requirements to be considered an invoice and therefore cannot be regarded as valid documentation for tax authorities. To meet the tax requirements, we need an invoice for the specific purchase.

No employment with Factofly at the time of purchase

We cannot grant you a deduction for purchases made during periods when you were not employed by Factofly. Your employment period is reflected in your project dates. When purchases are made outside of your employment period, we have no valid documentation for tax purposes, and therefore it is not a deductible expense we can report.

Unreadable content or missing complete invoice

To correctly assess the claim, we need access to all relevant information and documents in their entirety.

Claims exceeding 3000 DKK not issued to our VAT number

To approve expenses over 3000 DKK as deductible, the invoice must be issued to Factofly ApS. The address and VAT number must appear on the invoice.

Claim falls outside the category of what we can approve

Unfortunately, we cannot approve all types of expenses for deduction. If you are unsure about what is eligible for a deduction, please refer to this article in our FAQ: https://intercom.help/factofly/da/articles/6704477-fradrag

You can find our guidelines for receiving deductions for your expenses right here.