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Change or Cancel Sent Invoices

How to change an error on an invoice you've already sent

Josie avatar
Written by Josie
Updated today

πŸ”’ To access the Finances section, the Show financial reports permission must be enabled

How to Cancel an Invoice After Sending

If you'd like to make changes to a booking plan or to an invoice, the invoice must be cancelled first. There are a number of ways to cancel an invoice on Famly - either via the Finances section or on the child's profile.
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To cancel an invoice:

  • Head to Finances in your sidebar β†’ click on Reports β†’ and select Invoices

  • Use the filters to find the invoice you'd like to cancel

  • Click on the invoice to open it and select Cancel invoice from the ... button

OR

  • Head to the child's profile and navigate to the Bookings section

  • In the Bill Payers section, find the invoice you'd like to cancel

  • Click on the invoice and select Cancel invoice from the ... button

  • To confirm the cancellation you will have to issue a credit note. This credit note will even the balance

  • The credit note will now show in the Bill Payers section with the credited amount

πŸ’‘ You cannot delete a credit note once it has been issued, as it's a receipt of cancellation


Transfer an Invoice

If an invoice was sent to the wrong bill payer, you can transfer the invoice by:

  • Opening the invoice (from the child's Bookings tab, or from the Finance section in your sidebar)

  • Clicking the ...

  • Then click on Transfer invoice

  • Next, choose who you'd like to transfer the invoice to by searching for the bill payer

πŸ’‘ When you transfer an invoice that has already been paid for and has a payment connected to it, the payment will also be transferred to the new bill payer's account


How to Cancel Invoices in Bulk

If you spot an error after multiple invoices have already been sent, they can be cancelled in bulk. To do this:

  • Navigate to the Finances section in your sidebar

  • Select Reports and go to Invoices

  • Click in the tick-box at the top to highlight all the invoices you wish to cancel

  • Click Cancel selected invoices from the drop-down menu in the Actions box


Resending a Cancelled Invoice

Now the original invoice is cancelled, you can make all the changes to a child's plan and add any ad hoc purchases you need. You can reissue a new invoice when these changes are complete, by following the instructions in the article below:

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