Welcome to In-app Payments!
Famly is an all-in-one platform to engage with your child's center and pay your bill - all in one mobile app! Say goodbye to multiple logins.
If your center is using Famly for in-app payments, and you are listed as a bill payer for your child(ren), you will be able to:
Check your Balance
Receive invoices
Pay your bill
Add preferred payment methods
Set up auto-pay
Pull your own tax statements (if your center is on our Essentials or Premium packages)
Let's walk through everything you need to know about payments setup below!
NOTE: Please request from your center’s team if you want to do any of these items. These are managed by your center and cannot by configured as the bill payer:
Receive invoices - ensure you are a listed bill payer and invoice recipient for your child(ren)
Split a bill with another bill payer (% split)
Add additional invoice recipients to view and pay a shared bill
Add your address to your invoices to make your tax statements and invoices pretty and complete 😊
Become a bill payer for multiple children
Getting started
If you are just getting started with in-app payments, you will be prompted to set up a payment method. You can also go automatic to save you time and ensure timely payments!
☝️ Note: If your center has set up required payment methods to be on file, or required automatic payments, you will be prompted with requirements accordingly.
If you do not set up the required information, you will be locked out of further access to capabilities on Famly until completion of required payment method on file and/or automatic payments being turned on.
Setup flow from Newsfeed:
Here are some of the prompts you'll see in your Newsfeed when you get started. You can also set things up from your Balance tab, which we'll review below.
Add a Payment Method
Follow the prompts from your Newsfeed (as pictured above) or from within your Balance tab to add your payment method!
Famly supports Credit card, Debit card and ACH / Direct Deposit. You will be able to set up all method(s) that your child's center allows you to use.
Card setup screenshots:
ACH setup screenshots:
Instant verification:
Note: If you prefer Manual Verification, you can click on Manually verify instead at the bottom of the pop-up.
Two microdeposits will land in your bank account within the next business day or two.
As soon as they appear, you need to add the amounts of the two microdeposits in your Famly account.
To do so, go to your Balance tab and verify the payment method with the two microdeposit amounts.
Your Balance Tab
From the mobile app, go to your profile (profile icon bottom right).
You can do everything related to payments from your Balance tab!
Set or change your active payment method from Balance:
You can always change an activate payment method on file from Balance:
Set up automatic payments from Balance:
Click "Activate" from balance tab:
Confirmed automatic payment method on file will look like this:
Pay Invoice Manually
You can pay your balance directly from the Newsfeed, or from your Balance tab!
From newsfeed:
💡Did you know?
If you are on auto-pay, this will be light purple, and no manual action is required.
If your center allows you to pay a custom amount, you can also edit the Amount you wish to pay.
From Balance, click the dark purple "Pay" button next to Balance.
ACH example of manual payment:
Card example of manual payment:
Fees
☝️ Note: Your center may pass processing fees on to you as the bill payer. Please reach out to your center as the merchant if you have any questions on your center's fee policy.
Fees that a parent pays are:
ACH / Direct Debit
$2 if passed onto parents
Card (Credit, Debit)
2.8%
Specialty Card (Non-US cards, AMEX, corporate card)
3.25%
☝️ Note: if you are on autopay, the fee calculation will not appear prior to purchase.
Example:
Here is a scenario to help you understand how fees are applied to your total.
An invoice of $100
Fee = 2.8% on $100+fee = $100 / (1-0.028) - $100 = $2.88
Your Account Balance
Famly auto alerts you via Notification in-app in the Newsfeed, and via email that you have a new invoice. Only if your center turns off the notification of an invoice would you not receive this heads-up from Famly.
See what you owe currently, and review all past transactions (invoices, payments, credits and more) in your bill payer account ledger:
Notification of payment confirmations and failures
You will get confirmations of payment success for automatic payments via email.
You will not get email confirmation of payment success for manual payments, as you will have processed this successfully in-app.
You will get confirmations of payment failures via email.
Your balance account ledger will show the reason why your payment failed, if you are looking for that information.
How payments appear on your bank statements
Your bank statement will show payments to "famly".
☝️ Note: This may be customized by your child's center to say something to the extent of "[center name] - famly", as well.
Your Tax Statement
That's everything you need to know about Payments in Famly!
Reach out to support@famly.co or your center with any questions!