Famly is an all-in-one platform to engage with your child's center and pay your bill - all in one mobile app! Say goodbye to multiple logins.

If your center is using Famly for in-app payments, and you are listed as a bill payer for your child(ren), you will be able to:

Let's walk through everything you need to know about payments setup below!

NOTE: Please request from your center’s team if you want to do any of these items. These are managed by your center and cannot by configured as the bill payer:

If you are just getting started with in-app payments, you will be prompted to set up a payment method on file. You can also go automatic to save you time and ensure timely payments!

NOTE: If your center has set up required payment methods to be on file, or required automatic payments, you will be prompted with requirements accordingly. If you do not set up the required information, you will be locked out of your Famly account until completion of required payment method on file and/or automatic payments being turned on. The below screenshots are provided without these requirements enabled!

Here are some of the prompts you'll see in your Newsfeed when you get started. You can also set things up from your Balance tab, which we'll review below.

Setup flow from Newsfeed:

Follow the prompts from your Newsfeed (as pictured above) or from within your Balance tab to add your payment method!

Famly supports Credit card, Debit card and ACH / Direct Deposit. You will be able to set up all method(s) that your child's center allows you to use.

NOTE ON ACH SETUP: At the moment, Instant Verification is to be completed on a mobile phone browser or computer, not the Famly smartphone app. Doing ACH setup from the mobile app will run into errors with Stripe connection and authentication. To set up ACH as a parent/bill payer, you'll see a notification like this in your app, directing you to a browser to complete setup:

NOTE for parents that are also staff members: This will not default you to browser as a staff member / parent (combined role). So if you are a staff member, please go to https://app.famly.co/#/login and follow the prompts.

Instant verification:

Note: If you prefer Manual Verification, you can click on Manually verify instead at the bottom of the pop-up.

From the mobile app, go to your profile (profile icon bottom right).

You can do everything related to payments from Balance!

You can always change an activate payment method on file from Balance:

Click "Activate" from balance tab:

You can pay your balance directly from the Newsfeed, or from your Balance tab!

From newsfeed:

Note:

From Balance, click the dark purple "Pay" button next to Balance.

Fees: Your center may pass processing fees on to you as the bill payer. Please reach out to your center as the merchant if you have any questions on your center's fee policy.

Fees that a parent pays are:

Please note, if you are on autopay, the fee calculation will not appear prior to purchase.

Famly auto alerts you via Notification in-app in the Newsfeed, and via email that you have a new invoice. Only if your center turns off the notification of an invoice would you not receive this heads-up from Famly.

See what you owe currently, and review all past transactions (invoices, payments, credits and more) in your bill payer account ledger:

You will get confirmations of payment success and failure via email, not via in-app notification. Example here:

Your balance account ledger will show the reason why your payment failed, if you are looking for that information.

Your bank statement will show payments to "famly". This may be customized by your child's center to say something to the extent of "[center name] - famly", as well.