Sharing tickets allows fans to share tickets with family and friends quickly and easily in a few clicks from their Fanbase wallet.
How to share a ticket
Log in to their Fanbase account and click 'Wallet' at the bottom of the screen.
Click 'View tickets' on the tickets they would like to share.
Select 'Share ticket' at the bottom of the ticket.
Tick the tickets that you would like to share and then click 'Next'.
Note: Fans can only share multiple tickets from the same order, if they have multiple orders for the same fixture/event then they will have to share from each order individually.
5. From here there will be two options for the fan:
a) Share via link. This is the first option a fan will receive the first time they share and will always be an option when they are sharing tickets.
Once you have successfully shared with a friend for the first time, that friend will then appear as a contact when sharing in the future.
b) Share with a contact. Once you have selected the ticket you want to share and click next you will see a list of your contacts, tick the one you want to share with and select 'Send'.
How to cancel a shared ticket
If a fan shares a ticket and wants to cancel the share, they can follow these steps:
1. Log in to their Fanbase account and click 'Wallet' at the bottom of the screen.
2. Click 'View tickets' on the tickets they would like to cancel.
3. Click 'Cancel the share' at the bottom of the ticket.
How to receive a ticket
Receiving via link
1. Click on the shared link
2. Select 'Accept' or 'Reject'
3. If you are not logged in already, log in to your Fanbase account or register
If the fan accepts the ticket then it will appear in their wallet, if they reject it then it will be sent back to the sender.
Receiving via contact
1. Log into Fanbase and click 'Wallet'.
2. Select 'Accept' or 'Reject'
If the fan accepts the ticket then it will appear in their wallet, if they reject it then it will be sent back to the sender.
How to view shared tickets in the admin portal
Admins can view shares in the orders section of the admin dashboard.
You will have sight over which tickets have been sent to be shared, as well as which ones have been accepted.
With a 'shared' order you can click on order notes and see which order the ticket originally came from.
Ticket being shared
Order that has been shared
Shared order with original order information in order notes
