Table of contents
How to Transfer a Season Ticket
Log in to your Fanbase account and tap ‘Wallet’.
Click ‘View Tickets’ on the season tickets you’d like to transfer.
Select ‘Transfer Ticket’ at the bottom of the ticket.
At this stage, you should be able to choose whether you'd like to permanently transfer your full season ticket to a friend or family member, or just transfer the ticket for selected individual matches within the season.
Tick the tickets you'd like to transfer and then tap ‘Next’.
Permanent transfer - This allows you to transfer the ticket permanently. Once the recipient has accepted the transfer, the ticket cannot be transferred back to the original purchaser. Once the recipient has accepted, transferred tickets will be removed from the original ticket holder's account.
Individual fixture transfer - If a fan only wants to transfer their season ticket for a few selected matches during the season, they should select this option. They will then be guided through the process of choosing exactly which fixtures they'd like to transfer their ticket for. Once the recipient has accepted, transferred tickets will be removed from the original ticket holder's account.
Multiple season tickets - If a fan holds multiple season tickets for the same club, they will also be prompted to select which season ticket they'd like to transfer.
You’ll now see two options for how to transfer the ticket:
Transfer via Link - This is the default option for first-time transfers. A fan will receive a unique link to send to their friend. Once successfully transferred, the recipient will appear as a contact for future transfers.
Transfer to a Contact - After selecting the ticket and clicking ‘Next’, a list of saved contacts will appear. Tick the contact you want to transfer to and select ‘Send’.
How to Cancel a Ticket Transfer
If a fan wants to cancel a transfer (for example, to resend the ticket to a different email address), they can follow these steps:
Log in to their Fanbase account and tap ‘Wallet’.
Click ‘View Tickets’ on the transferred ticket.
Tap ‘Cancel the Transfer’ at the bottom of the ticket.
Note - A ticket transfer can only be cancelled if the recipient has not yet accepted the ticket.
How to Receive a Transferred Ticket
Receiving via Link
Click on the shared transfer link.
Select ‘Accept’ or ‘Reject’.
If not already logged in, log in or register a Fanbase account.
If accepted, the ticket will appear in the fan's wallet.
If rejected, the ticket will be returned to the sender.
Receiving via Contact
Log in to Fanbase and tap ‘Wallet’.
Select ‘Accept’ or ‘Reject’.
Once accepted, the ticket will appear in the wallet.
If rejected, it returns to the original sender.
How to View Transferred Tickets in the Admin Portal
Admins can view ticket transfers in the Orders section of the admin dashboard.
You’ll be able to see which tickets have been sent for transfer and which have been accepted.
For a transferred order, click ‘Order Notes’ to see which original order the ticket came from.
Need help with transferring season tickets? Contact the Fanbase Admin team and someone will sort you out :)