How to create add ons?
Add-ons can be created at two different levels: order level or ticket level.
When prompted with the question, “Does this add-on apply to one ticket or the whole order?”, please select the appropriate option from the dropdown menu.
Select add-ons on the left-hand side of your admin portal
Click 'Create add-on'
Complete the form below:
Chose your season
Chose if this add-on applies to one ticket or the whole order
Fill out the Add-on name & description
Include the image for the add on
In the pricing section include the add on type, price of the add on, then toggle on the 'on to sale button' and click add. Your ticket type should be saved below.
Fill out which tickets can you purchase this add-on with?
Include the Purchase limit per order limit per order
Choose the fulfilment options and add Redemption instructions
Select Publish
Click Save. Your add on should now be created.
Top tip💡- Make your fulfilment instructions as clear as possible, otherwise you will have fans getting in touch asking for clarification!
Top tip💡 - The better your product descriptions and images, the more likely fans will be to buy them. Take the extra 10 minutes to ensure they look great!
Please see the two videos below which show the creation of an order-level add-on and a ticket-level add-on.
Please see the two videos below which show the creation of an order-level add-on and a ticket-level add-on.
Order level add-on
Ticket level add-on
How to assign add ons?
For Fixtures and events
Click on the fixture or event you would like to sell the add-ons for
Click the 'Manage' button
Click 'Assign add-ons'
Choose how many add-ons you would like to make available for purchase
Click save
These add-ons will now be available for fans to purchase
Please see below the video for assigning add-ons to a fixture (the process is the same for events)
For Season tickets & renewal sale windows
Click 'Season Tickets' on the left-hand side of your admin portal
Click 'Set up'
Select the sale window you'd like the add on to be included in by clicking on 'View'
The season ticket and add on section should appear in this section. When you scroll down, you should see 'Assign add ons' button, please click this.
Click 'Assign add-ons'
Choose how many add-ons you would like to make available for purchase during the season ticket sales for that sale window
These add-ons will now be available for fans to purchase
For reservations
Navigate to your existing reservations by clicking ‘Orders’, then ‘Reservations’.
Locate the reservation you would like to process and click ‘Manage’ on the right-hand side.
Review the order summary on the right-hand side.
If you'd like to include any add-ons, click ‘Manage’ next to the ‘Add-ons’ section within the order summary.
The system will display the add-ons step in the ticket office.
Choose which add-ons the customer would like to include (e.g., printed season cards).
Finally, process the reservation as usual.
Please see below the video for assigning add-ons to a reservation.
Fan buying experience of an order level add-on
Fan buying experience of an ticket level add-on