Want to send complimentary tickets to a fan? You can also send a complimentary order to multiple fans at once if you are not using a stadium map. Follow these steps:
Steps to Create & Send a Complimentary Order
Go to the Dashboard and click ‘New Order’.
Select the Fixture/Event the order is for.
Choose the Order Type → Select ‘Complimentary’.
Pick the Ticket Category:
Standard or Hospitality
Select the quantity of tickets.
Allocated Seating? Use the seat map.
General Admission or Hospitality? Use the list of tickets.
Select the Recipient:
Search the Fan List by name or email.
Send to Multiple Fans? If not using allocated seating, just keep adding fans to the list!
Guest (Email & Name required).
Choose a Reason (Optional) – Helps track why complimentary tickets were issued.
Click ‘Complete Order’ to send the order.
🎟️ The fan(s) will receive their complimentary order via email!
📩 Need further assistance? Contact us at support@fanbaseclub.com.