1) Creating the import template
Navigate to the Fixture, Event, or Season Ticket you want to send complimentary tickets for.
Click on Comp Tickets (Fixtures/Events) or Import Comp Jobs (Season Tickets).
Click Create Template.
Enter a name for your import.
Select the Complimentary Reason.
Choose how many tickets you would like to reserve.
Click Continue.
Select the ticket type(s) and quantity you would like to include.
Click Create & Download and choose whether to download the template as a CSV, Excel, or Google Sheet.
Note: Creating the template temporarily reserves the selected number of tickets from the available capacity.
2) Completing the template
Open the downloaded file.
Enter the recipient's name and email address for each complimentary ticket.
Each email address entered will receive its own complimentary ticket(s).
Save the completed file.
3) Uploading the completed template
Return to the Comp Tickets / Import Comp Jobs section.
Click Upload Tickets.
Select your completed CSV, Excel, or Google Sheet.
Review the summary before confirming.
If there are fewer recipients than the number of tickets originally reserved, any unused tickets will automatically be released back into the available capacity.
Click Confirm to send the complimentary tickets.
Additional Information
The import will automatically validate the file before sending.
If an email address is missing or invalid, the system will highlight the error so it can be corrected before the import is completed.
Each recipient receives their own complimentary ticket by email.
This feature is ideal for schools, sponsors, hospitality groups, community organisations, and other large group distributions.
Individual complimentary orders can still be created manually using New Order > Complimentary if preferred.