Invoicing and sending payment links to fans are now fully supported within Fanbase. This allows you to be able to generate an invoice that will be sent to a fan and they will be able to easily pay that invoice directly.
The steps to create an invoice are;
Click on 'new order' in the top right-hand corner of the dashboard.
Select the fixture, event or season ticket then click next.
Then select 'invoice'.
Next, follow the steps to select the type and number of tickets and enter who the recipient will be.
Finally, select 'issue invoice'.
Here is a video of the steps;
Once you have sent the invoice the invoice will appear as pending in the
orders -> invoices section of the admin dashboard.
What happens then for the person receiving the invoice? Well, firstly they will receive an email similar to the one below;
Next, they will select pay invoice and be met with the following payment options;
Card
Bank Transfer
Apple/Google Pay
Finally, once the invoice is paid the booking will move into the orders section of the admin portal as shown here;
Or you can view paid invoices by toggling the invoice status from issued to paid;
Additional information:
If you are VAT registered and would like VAT to appear on invoices, let us know and we can set this up for you.
If you would like full branding to appear on your invoices, we can also set this up for you!
If a customer sends you the money for an invoice separately, rather than paying the invoice directly, you can convert it as paid and release the ticket products by clicking 'manage' next to the issued invoice and selecting the relevant payment method. This will void the invoice which has been sent to them.
You can resend the invoice email to the customer via the manage button.
You can cancel a draft invoice or issued invoice at any time.