Fanbase now fully supports invoicing and payment links, allowing you to generate and send invoices to fans, who can then pay directly with ease.
How to Create an Invoice
Click ‘New Order’ in the top-right corner of the dashboard.
Select the fixture, event, or season ticket, then click Next.
Choose ‘Invoice’ as the order type.
Select the ticket type, enter the quantity, and add the recipient’s details.
Click ‘Issue Invoice’ to send it to the fan.
Once the invoice is sent, it will appear as pending in the Orders → Invoices section of the admin dashboard.
What Happens for the Fan?
The fan receives an email with their invoice details.
They click ‘Pay Invoice’ and choose from the following payment options:
Card Payment
Bank Transfer
Apple Pay / Google Pay
Once paid, the booking moves into the Orders section of the admin portal.
You can also view paid invoices by toggling the invoice status from ‘Issued’ to ‘Paid’.
Additional Information
✅ VAT Invoices – If you are VAT registered, let us know, and we can enable VAT on invoices.
✅ Branded Invoices – We can set up fully branded invoices for your club.
✅ Manual Payment Marking – If a fan pays separately (instead of through the invoice link), you can:
Click ‘Manage’ next to the invoice.
Select the relevant payment method.
This will mark the invoice as paid and release the ticket(s).
✅ Resend or Cancel an Invoice – You can:Resend the invoice email via the ‘Manage’ button.
Cancel a draft or issued invoice at any time.
This feature simplifies payments and improves tracking for your club! ✅