In line with GDPR guidelines, learner accounts are considered personal accounts owned by the learner. For this reason, only the learner can reset their password.
LMS managers: Super Admins, Admins, or Group Managers do not have rights to reset or change a learner’s password on their behalf.
Learners can reset their password in one of the following ways:
By using the password reset option on the Alison website (see the relevant help article for step-by-step instructions here)
By contacting Alison Support via live chat on the website
By emailing support, using the email address linked to their Alison account for verification purposes*
*For security reasons, we must verify account ownership before processing any password-related requests.
Thank you for your understanding