BUSINESSES
What is the benefit to opting for a paid LMS+ plan?
What forms of payment are accepted?
How is the subscription billed?
What are the benefits of upgrading from a monthly plan to an annual plan?
Can I switch my plan at any time?
How does the upgrade work?
Can I add more users to my subscription mid-cycle?
What kind of support can I expect with my subscription?
Are co-branded certificates included in all plans?
How many complimentary digital certificates do I get per month in each plan?
Can I downgrade from a higher plan to a lower one?
What happens if I decide to cancel my subscription?
Do you offer any discounts for non-profits or educational institutions?
Why is uploading your logo important?
Is there a discount available for bulk certificate purchases?
What's the difference between the 'auto allocate' and 'custom allocate' certificate options?
I have purchased certificates but can't seem to allocate them, what could be the issue?
Can I search or filter the certificates in any way?
What is the process for setting up a Learning Path with private courses?
Do I need to enter my credit card details for the free trial?
Is my data secure?
What are the prices for all LMS+ subscription plans on a monthly basis?
What are the prices for all LMS+ subscription plans on a yearly basis?
Who is eligible for the LMS+ free trial?
How does the one-month free trial for LMS+ work?
Will I be charged if I cancel my plan during or at the end of the free trial?
Can I cancel my LMS+ Free Trial at any time?
What features are included during the free trial?
Can I try the LMS+ trial again if I’ve already used it?
What is the purpose of groups?
How do I create and manage groups?
How do I assign a Learning Path or a Course to a group?
Where can I track group progress and performance?
How do I buy certificates for my group?
How do I allocate certificates to my group?
Can I assign certificates to both courses and learning paths at the same time?
What happens if I don’t have enough certificates to allocate to all completed learning?
What happens if I have zero certificates in my balance?
Can I schedule assignments for a group?
How do I add team members to a group?
How do I remove team members from a group?
How do I edit or delete a group?
What happens to assignments when I delete a group?
Can I un-assign a course or learning path from a group?
What happens if learners have progressed in a Learning Path or Course but it is unassigned?
Why can’t I delete a Learning Path in Groups?
When can’t a Learning Path be un-assigned?
When can’t a Course be un-assigned?
Can the same course or learning path be assigned to multiple groups?
What happens if a Learning Path or Course is unassigned in one group but is still assigned in another group?
What happens if learners have progressed in a Learning Path or Course but it is unassigned?
How do I download group reports?
What are Psychometric Assessments and how do they work in LMS+?
Can I assign tests to both individual users or groups?
Where can I assign tests from?
Where can I view assigned tests and learner results?
How many tests can I assign each month?
Can I view full psychometric test reports?
What happens if I try to assign more tests than my plan allows?
Can I reassign a test to a learner who has already completed it?
What happens when I add a new user to a group that already has tests assigned?
What happens if I remove a learner from a group with assigned psychometric tests?
What happens if I delete a group with unattempted tests?
Will unused assigned tests return to my balance if not attempted by my users?
Can I assign a recommended course based on a learner’s test results?
Can I assign tests from the learner’s profile directly?
What happens when a learner requests a test but I have no tests remaining?
What happens when a learner requests a test but I'm on the Free LMS or Starter plan?
Can learners self-enrol into tests without my approval?
Can I assign the same test to multiple learners at once?
Who can be a Group Manager?
What can a Group Manager do?
Can a Group Manager view or manage other groups?
How many Group Managers can I have?
How do I change or remove a Group Manager?
What happens if a Group Manager leaves or is deactivated?
Can a Group Manager also be a learner?
What notifications will I receive from Group Managers?
What happens if I reach my plan’s Group Manager limit?
How is the Group Manager role different from the upcoming Admin role?
Can Group Managers create or edit learning paths?
How can I see which groups don’t have a Group Manager?
Are Group Managers able to allocate certificates?
What is an API integration?
How many users can I have with Alison’s bespoke API?
What benefit does an Alison API integration offer my business?
API provides reports on learning activity. What kind of data can I expect?
What is the price of Alison’s bespoke API solution?
Do you have a free trial for the API?
How much does the Ads-free API cost?
What are the payment options for the API?
How do I subscribe to the Alison API?
Can I cancel an annual API subscription before 1 year?
Can my organisation purchase printed or framed certificates and diplomas for our user/employees and still avail of the discount?
Can my organisation purchase certificates or diplomas without subscribing to any monthly plan?
What is a REST API?
Why is REST API preferred?
What are the primary methods used in REST API?
How does REST API handle data formats?
How secure is the REST API?
Can I limit who accesses our REST API?
How does the REST API ensure high performance?
Is REST API scalable?
Is the REST API compatible with any system?
Do I need specialized software to work with a REST API?
Do I need technical expertise for Alison’s API integration?
How long does an API integration take to implement?
Is the Alison API compatible with the LMS or HR software used by my business?
Are there rate limits on the API calls?
Where can I find documentation for the REST API?
What support do you offer if I face issues with the API?
How do you handle versioning with the REST API?
Will I be notified of updates or changes to the API?
What's the "Assigned to You" tab for?
What are learning paths?
What are individually assigned Courses?
I haven't been assigned any courses or learning paths. What should I do?
Can I complete my courses even if the due date has passed?
What is the 'Self-Enrollments' tab for?
If I self-enroll, will I receive a certificate from my manager?
I see an 'Other Assignments' link in the 'Self-Enrollments' tab. What is this?
What are study reminders?
How do I set up a study reminder?
I no longer want to receive reminders. How do I turn them off?
Where can I view my completed courses and details?
How can I access my Learner Record after course completion?
How can I get a certificate for a completed course?
When will I receive my certificate?
Can I get a hard copy of my certificate?