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What is the Ticket Contributor for?

What is the Ticket Assignment for?

Updated over 2 years ago

FastVisa provides feature for assigning team members as Ticket contributor for several purposes:

  • Determining who is responsible for converting the ticket

    It helps identify the team member who will handle the ticket conversion process.

  • Distributing tickets among team members for evaluation

    It allows for the allocation of tickets to team members to assess whether they can be converted into clients.

  • Receiving updates on the ticket

    Ticket assignment ensures that assigned individuals receive notifications about any comments or updates related to the ticket.

  • Involving ticket contributors as case contributors

    When a ticket is converted, the ticket contributor can also become a case contributor. This enables early involvement and engagement of case contributors in the specific case.

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