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Understanding Payment Details in Business Center

Partially Refund Money, Full Refund Money, Resolve Payment, Pending Payment

Updated over 2 years ago

In the Business Center, when viewing payment details, there are different types of sections based on the status and type of payment.

Here's an overview of each type:

A. Paid Offline Payment

Paid offline payment

In this section, the payment is marked as PAID, and it is an offline payment. You can view an overview of the offline payment that was made. Additionally, there is information about the invoice details, the payer of the offline payment, and case details displayed below the payment overview table.

B. Paid, Partially Refunded, Refunded Credit Card Payment

Paid, Partially Refunded, Refunded Credit Card Payment (1)
Paid, Partially Refunded, Refunded Credit Card Payment (2)

In this section, when the credit card payment is within different statuses:

  1. PAID status

    You can view the overview of the credit card payment that was made, along with the invoice details, payer information, and case details. You can also request a refund payment and view the card details associated with the credit card used for payment.

  2. PARTIALLY REFUNDED/ REFUNDED status

    If the credit card payment is partially refunded or fully refunded, you can request more refund payments if needed.

C. Paid, Pending, Failed, Partially Refunded, Refunded ACH Payment

Paid Status with ACH Payment
Pending Status with ACH Payment
Failed Status with ACH Payment

In this section, when the ACH payment is within different statuses:

  1. PAID status

    Similar to the credit card payment, you can view the overview of the ACH payment made, along with the invoice details, payer information, and case details. You can also request a refund payment and view the account details associated with the bank account used for payment.

  2. PENDING status

    For ACH pending payments, you can view the account details of your client's bank account.

  3. FAILED status

    In case of ACH failed payments, you can resolve the payment issue to ensure that your client's intended invoice payment is successfully made.

D. Pending, Failed Schedule Payment

Scheduled payments, when successful, are treated as paid credit card payments. However, if the scheduled payment encounters any issues, it can fall into the following statuses:

  1. PENDING status

    Similar to ACH pending payment, you can view the card details of your credit card for scheduled payments.

  2. FAILED status

    For scheduled payments that failed, you can resolve the payment issue to ensure that your intended invoice payments are successfully made.

By understanding the different types of payment sections in the Business Center, you can efficiently manage and track payment details, and refunds, and ensure smooth financial transactions within your organization.

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