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What will happen if I Request a Refund?

Updated over 2 years ago

When you request a refund payment, the status of both the Invoice and Payment will be updated accordingly:

For Invoice:

  • If your client requests a partial refund payment, the Invoice status will remain "Open."

  • If your client requests a full refund payment, the Invoice status will change to "Refunded."

  • The Invoice will stay in the "Refunded" status until your client makes a payment again for that specific Invoice.

  • If your client makes a partial payment, the Invoice status will change back to "Open."

  • If your client makes a full payment, the Invoice status will change to "Paid."

  • If your client fails to make any payment until the due date has passed, the status will change to "Overdue."

For Payment:

  • If you make a payment of more than $50, you will not be charged the processing fee that you previously paid when making the payment. The processing fee will be refunded to you.

  • If you make a payment of less than $50, the processing fee that you previously paid will be deducted, and your money will not be "fully refunded" due to the processing fee.

For more information about the percentage of the processing fee for Stripe, you can refer to the Integration - Stripe Help Center articles.

By considering these factors, you can manage refund requests efficiently and understand the implications on both the Invoice and Payment statuses.

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