If you are an Admin you will be able to act on a Traveller’s behalf, allowing you to set-up or manage their profile information.
In your Hey Menu, go to the Admin Portal
Select the Users tab.
Find the traveller you wish to impersonate and click anywhere on that person’s line.
This will open up their basic profile information which you can amend OR you can click Start Impersonation (highlighted below) to access their full profile.
Please note: If a traveller has not been 'Onboarded' (set-up) you will have to add their core profile details before you can impersonate them.
For more information about Impersonating a Traveller check out the Melon Admin User Guide!