If you're having trouble booking a game, don’t worry! There might be a few reasons for this. Here’s how to check and fix it:
🔢 You ran out of credits
You can check how many credits you have left in the "My Games" page. If you’ve used them all, you have two options:
Upgrade your plan to get more games per month.
Buy extra credits using the pay-per-game option.
👉 On a free trial? Remember that we only offer 1 free game. If you want to keep playing, you’ll need to activate a plan or use the pay-per-game option.
⏸️ Your account is paused
If your account is on pause, you won’t be able to book games until you resume it. You can do this by:
Going to the "My Membership" page and resuming your plan
Contacting support to help reactivate your account
🚫 Your account is blocked
If you have an outstanding invoice, your account might be blocked. Please check for any unpaid balances and clear them to regain access to game bookings.
Still need help? Reach out to support@fcurban.com, and we’ll sort it out! ⚽🔥