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My Mouthpiece won’t “lock in” — what should I do?

Updated yesterday

The mouthpiece should snap into place with a gentle "click". If it’s not clicking or keeps coming off, try removing and reattaching it with even pressure until it feels secure.

If the issue persists, please contact our support team. We’ll help troubleshoot further and make sure everything is functioning as it should — and if anything isn’t working properly, we’ll take care of it.

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