Troubleshooting Tips
Having issues? Check here!
17 articles
- How do I dispose of the Feno Smartbrush™?
- How do I handle an error message displayed on the Feno Smartbrush™?
- What steps should I take if the Feno® Smartbrush™ is overheating?
- What is your return policy?
- What should I do if the TrueFit™ Mouthpiece does not fit?
- What should I do if I experience discomfort or bleeding when using the Feno Smartbrush™?
- The scanning feature is not providing accurate results. How can I fix this?
- What happens if the Feno Smartbrush™ stops working?
- How can I adjust the vibration intensity of my Feno device if it feels too intense?
- How can I reset my device?
- My Mouthpiece won’t “lock in” — what should I do?
- My Smartbrush isn’t charging at all — what should I check first?
- My toothbrush says critical battery even after charging. Can you help me with this?
- I’m connecting to the app but I’m stuck on the “Looking for Wi-Fi” page. What should I do?
- I didn’t receive the code after entering my email in the app. What should I do?
- My brush isn’t charging. What could be wrong?
- The app is stuck on a screen and won’t go further. What should I do?