Understanding whom to contact can help resolve your queries more efficiently. Here’s a guide on what topics are best suited for the Experience Maker and what concerns should be directed to Customer Support:
Questions for the Experience Maker:
Meeting Point: Ask where you will meet the Experience Maker for the start of the activity.
Special Needs: Inform them of any specific requirements you might have, such as dietary restrictions, accessibility needs, if you have young children accompanying you, or if you’re celebrating a special occasion.
Queries for Customer Support:
Billing Issues: If you have questions related to payments, refunds, or charges.
Experience Issues: If something didn’t go as planned during your experience and you need assistance or want to report it.
General Inquiries: Any other questions about using the platform, policies, or services we offer.
Unsure or Not Satisfied?
If you’re in doubt about whom to contact or if you’re not satisfied with the response from the Experience Maker, please reach out to Customer Support. Our team is available 24/7 and aims to respond within a few minutes, although there may be slight delays if they are assisting other guests. We’re here to ensure your satisfaction and address any concerns you may have.
Remember, our priority is to ensure you have an enjoyable and hassle-free experience. Whether it’s clarifying details with your Experience Maker or resolving issues through Chat Support, we’re here to help.