What is your Payout process? | FERNWAYER

Timing of Payouts:

For Experiences that allow free cancellations up to 8 days before their start date, we process your payouts to your Stripe account within 48 hours after the Experience has been completed. This also applies if an Experience is cancelled by the Traveler within the 7-day period.

For a few one-time or event-based experiences requiring more preparation and have a longer cancellation period, payout schedules are based on our prior agreement when we approved these Experiences.

Fernwayer works with STRIPE to execute payouts.

Setting Up for the first time with STRIPE:

After your first Experience gets approved by Fernwayer, we'll send you a link to create your STRIPE connected account. Here, you'll input your banking details for receiving payouts efficiently.
Important Notes: (1) You need to be signed in to Fernwayer on our website before you click the link for connection to Stripe. (2) Ensure the country of your bank account matches what you select in the country dropdown on the first Stripe connection screen. (3) Stripe will notify us once your account is verified and ready to receive payouts.

Accessing Stripe Login:

On your Settings page, you will always have a link to connect with Fernwayer's Stripe link.

Accessing Your Earnings:

Payout for Experience Bookings and Cancellations That Involve Fees: Payouts are transferred to your STRIPE account as per the payout policy agreed with you. Our standard payout term is 2 days after Experience Completion Date unless an exception was approved at Experience Approval.
Each payout will be for a specific booking and you will be able to see details like Experience date, Traveler name, Fernwayer fee, Stripe fee, and final payout amount.
Bank Transfers: Payouts to your account will be transferred to your Stripe-connected bank account.
Please note: Once a payout has been sent to your Stripe account, the timing of the bank deposit (i.e., the transfer from your Stripe account to your bank account) depends on your country, bank, and local holidays. Stripe will display the estimated arrival date in your dashboard.
The actual Stripe fee varies based on the traveler's payment method (type of credit card used), currency, and country. On average, Stripe fees are around 5%, but they can be as low as 3–4% (e.g., same-currency payments) or higher (5-6%) when currency conversions are involved. Stripe provides a full fee breakdown for each transaction in your dashboard.

Need Help? For questions or further details, our customer support team is ready to assist. Find us in the chat tab within the notifications section on our website or app.

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