When a traveler cancels a booked experience, our policies are designed to protect both parties involved:
Reviewing Cancellation Policies: At the time of booking, the cancellation policy for the experience is clearly communicated to the traveler. It's important for Experience Makers to understand these terms as well.
Cancellation Terms: Travelers are entitled to a full refund if they cancel before the specified deadline. For standard Experiences, the cancellation deadline is 7 days prior to the start of the Experience. For one-time events and festival-based Experiences, the deadline is much earlier. Cancellations made after these deadlines, Travelers will incur a full cancellation fee, equal to the price of the Experience.
Experience Makers won’t need to handle cancellations directly. Our platform takes care of:
Updating the booking calendar to reflect cancellations.
Applying cancellation fees, as appropriate.
Processing any refunds due to the Traveler.
Ensuring accurate payouts to Experience Maker if a cancellation occurs during the period when the full cancellation fee applies.
You'll be kept in the loop about any cancellations via email and through our Notification Center, ensuring you're informed without needing to intervene manually.