Why don't I see my tickets?
There are a few reasons why you may not see tickets on your account.
If you’re trying to print tickets this is not the correct place to do so. To print or access tickets the tickets must be on your ticketing account. The first step is to go to the event page and select your tickets, then choose print/access on mobile or forward.
Your tickets may have been sent to another account with a different email. Please ensure that you’re logged in with the email address the tickets were sent to.
If the game has already occurred the tickets will be in the past event section. To see these you may filter your tickets for past events
If you’ve already sent the these tickets to someone else you may still see them but you cannot print or resend them until you’ve retrieved them.
I sent tickets but the recipient didn't see my email.
Please follow these troubleshooting steps
Have the recipient check their spam folder and search for ordersupport@fevo.com as the sender.
If the recipient cannot find the email go to the event, select the tickets, and retrieve them.
After you’ve retrieved these tickets we suggest sending them to a different email address belonging to the intended recipient, preferably a non-work address without strict spam rules. We suggest their personal address - @gmail.com or similar.
How do I print my tickets?
Please follow these steps to access and print your tickets
Go to the event and select the tickets in the list you want to access/print.
Select the next button and choose print/access on mobile or Forward
Using the account credentials provided in the email you received you will log into the team account and print or download from there.
If you cannot find the email with your account credentials you may also find these under your account page which is accessed in the top right corner of this page.
* Note that some organizations do not allow you to print tickets so you will need to download the app or access via instructions sent by email
Can I access tickets on my mobile device?
Yes you may access your ticket on mobile. Once the tickets are transferred, you will receive an email from the primary ticketing provider on how to access your tickets.
Why do I have to transfer or forward a ticket in order to access?
FEVO Transfer helps distribute and manage ticket permissions but it is not your ticket account. The purpose is to share the tickets across many groups of people seamlessly. Recipients of transferred tickets will not be invited into this system, but they will receive instructions on how to access tickets directly through the ticketing provider.
How do I send tickets to someone else?
Please follow these steps to access and send tickets in your account:
Go to the event and in the list of tickets select the tickets you want to send.
Select the next button.
Choose how you will send the tickets.
The tickets will be put on a ticketing account for your recipient and an email will be sent with directions and login information.
* You may transfer or forward tickets to yourself. The final step remains the same.
Should I assign or transfer (forward) these tickets?
Generally, if you’re sending tickets directly to the attendee(s) then you should transfer. Keep in mind that the recipient of transferred tickets can share the tickets once within their ticketing account. To understand the difference here’s a brief explanation of each option:
Assign Tickets - Assign tickets to someone means that you are giving ticket management access to tickets in this system - FEVO Transfer. The recipient will then be allowed to assign, transfer (forward) or return the tickets. If you’re sending many tickets and anticipate the recipient will send them on to another recipient then we suggest allocating. No need to worry, you will have better tracking of the tickets and more control.
Transfer Tickets - Transferring tickets puts tickets onto a ticketing account for the recipient to use at the event. If they have the primary ticketing account connected to their email address, the tickets will be on that account.. If they do not, we will create an account and provide the recipient with credentials. The recipient may then further transfer or share the tickets from the primary ticketing account.
In both cases, new or existing account for the recipient, a notification email will be sent to the recipient with directions and a link to their account. They will not be invited to this system.
Why don't I see any tickets on my account?
The tickets were retrieved from your account. If this is the case you should have an email notification. Please reach out to the person who sent you the tickets to learn more
If you returned tickets in this system then the tickets will not show on your account any more.
There could have been in error with the team’s ticket system. If this has occurred we will likely be notified by the team.
I don't want these tickets anymore. What do I do?
You may return tickets to the person who sent them to you by selecting the tickets on the event, then use the return option. You may also contact the person who sent the tickets to you and they can retrieve them from you. You will receive a notification once they have been retrieved.