Users are employees you give access to your Fieldwork account
Note: Your account security is our top priority. To provide an extra layer of protection against unauthorized access, we have now enabled two-factor authentication (2FA) for all users on your account.
Summary
Two-factor authentication (2FA) is an identity and access management security method that requires two forms of identification to access your account. 2FA helps monitor and safeguard your information. You will have the option to update each user's 2FA method to create secure login methods that are tailored to each user's preference.
Key Points
2FA defaults to send a unique code to the user's email address
Optional per user setting to send a unique code to the user's mobile device via SMS
Optional per user setting to send a unique code to an Authenticator App
How it works
First step: You will still need to enter your username and password as usual.
Second step: After entering your password, you will be prompted to enter a second code to verify your identity.
Verification options: A code will be sent to you via email by default and can be set up to send a SMS message or use an Authenticator app.
Email: An email will be sent to your registered email address.
SMS: A text message will be sent to your registered mobile phone number.
Authenticator app: A time-based, one-time code from an authenticator app (like Google Authenticator or Microsoft Authenticator) can be used to login
Default 2FA via Email for all online users
All users that you create in Settings > Users & Routes will have two-factor authentication via email on by default.
Enabling 2FA via SMS for new or existing users
Create a new or Edit each user in Settings > Users & Routes
Select the option to [x] Enable 2FA via SMS + input their mobile phone number in the [Phone Number] field below the Last Name field, using the country code before the area code: (example: 13125551212)
Save changes
Enabling 2FA via Authenticator App for new or existing users (2-part setup)
Part One:
Create a new or Edit each user in Settings > Users & Routes
Select the option to [x] Enable 2FA via authenticator app
Save changes.
Have each user download and install an Authentication App, like Google or Microsoft from the App Store or the Google Play store.
Part Two:
New users should log into their Fieldwork account and existing users should refresh the Fieldwork page they are viewing. The user will be presented with an Authentication Setup Page that has a unique QR code
Open the Authentication App and tap the + symbol to scan the QR code
The app will recognize the code and provide a code for the user to input to the browser page with the Authentication Setup Page displayed to pair the Authentication App to their Fieldwork account
Click [Verify] to save
Important information
If you lose access to your 2FA device, your Company's Fieldwork Admin can update your 2FA preferences for you.