Note Text reminders are an additional $5 a month plus 3 cents per text to your monthly subscription.
Summary
Manually send a reminder to a customer from within a Work Order and clicking the Send Reminder button.
Key Points
If the Send Reminder button is not available it's related to one of the following:
Appointment Reminder is not enabled in Settings/Appointment Reminders, or
The selected reminder is set to Inactive
The Work Order does not have the correct Appointment Reminder set
The location does not have an email address on file
For text reminders, the location phone number is not there or is not set to Mobile
Send appointment reminders in the location page is set to Inactive
Appointment Reminder is not enabled in Settings/Appointment Reminders, or
The selected reminder is set to Inactive
The Work Order does not have the correct Appointment Reminder set
The location does not have an email address on file
For text reminders, the location phone number is not there or is not set to Mobile
Send appointment reminders in the location page is set to Inactive
Also see: Settings - Appointment Reminders