If you're experiencing issues with your Fieldy device not recording conversations or notice that the audio indicator isn't showing any activity, don't worry! We've put together this guide to help you resolve common microphone issues.
Common Signs of Microphone Issues
You might be experiencing a microphone problem if:
Your device isn't recording conversations
The audio indicator isn't moving or showing activity during recording
No sound is being captured when you speak
The microphone appears unresponsive
Quick Troubleshooting Steps
Step 1: Check If Your Device Is Muted
First, make sure your device isn't accidentally muted by clicking on the top right fieldy icon on the app :
Open your Fieldy app
Check the device status to see if mute is enabled
If muted, simply unmute your device through the app settings
Step 2: Reset Your Device
A quick reset often resolves microphone issues. Here's how to do it:
Press and hold the device button for 10 seconds
Watch for the light cycle - Your device should cycle through four different colors of light (this confirms the reset is working)
Wait for the device to complete the reset process
Once complete, try recording again
This reset clears any temporary glitches and gives your device a fresh start. Many users find that this solves their recording issues immediately.
Step 3: Contact Support
If you've tried the steps above and your microphone still isn't working, we're here to help:
Contact Fieldy Support for personalized assistance
Our team can run additional diagnostics and help determine the best solution
We may be able to resolve the issue remotely, or arrange a device replacement if needed
When you reach out, let us know what troubleshooting steps you've already tried - this helps us assist you more quickly!