How Refunds Work in Floorzap Payments
When you issue a refund through Floorzap Payments, the refund is deducted from your Floorzap merchant balance — not sent directly from your bank account. Here's what to expect:
The refund reaches the customer in 2–5 business days.
Your merchant balance is reduced immediately when the refund is processed.
What If My Merchant Balance Is $0?
If your merchant balance doesn't have enough funds to cover the refund, Floorzap handles it automatically:
The refund still processes immediately to the customer.
The refund amount is deducted from your next deposit(s) until the balance is recovered.
There is no "pending" state — you don't need to take any action.
How the Merchant Balance Auto-Sweep Works
Your merchant balance automatically sweeps (transfers) to your bank when it carries a positive balance. You don't need to manually initiate transfers.
Refund processed before a sweep: It reduces what hits your bank account in that deposit.
Refund processed after a sweep: It comes out of a future deposit.
Viewing Your Merchant Balance
You can view your current merchant balance and transaction history in the Floorzap Payments merchant portal. Contact support if you need help accessing it.