A few quick checks usually fix this.
Open Email Preferences and check the right notifications are switched on for you and your team.
Check the emails aren't landing in spam or junk — and ask your IT team that emails from Florence aren't being blocked.
Make sure the right team members are set to receive application alerts, fill prompts and summaries.
If alerts still aren't arriving after that, email partners.ca@florenceapp.com and we'll check your account.