Try these first.
Check you're using your work email address, and the one Florence was set up with. If your organization has changed email addresses, or you've moved role, your login may still be under the old one.
Reset your password using the link on the sign-in page. If the email doesn't arrive, check your junk folder, and check with your IT team that emails from Florence aren't being blocked.
Try a different browser, or a private window. That rules out a saved password or an old session getting in the way.
If you've just joined, check your account has been set up. New users have to be added by us, so if nobody has asked us to create your account, there won't be one yet.
If someone else at your organization can log in and you can't, it's almost certainly your individual account rather than a Florence outage.
If you're locked out and a shift needs covering right now, call us on 647-247-4916. Don't let a login problem stop a shift getting filled.
For anything else, email partners.ca@florenceapp.com from your work address and tell us your name, your organization and your location. We'll get you back in.