Try these in order. Most sign-in problems are one of the first two.
Check the email address. It has to be exactly the one you registered with. If you have more than one email address, try the others. Watch for typos, and check your phone hasn't auto-filled the wrong one.
Reset your password. Tap the forgotten password link on the sign-in screen and follow the email we send you. If it doesn't arrive within a few minutes, check your junk or spam folder.
Check your internet connection. If you're on patchy mobile data, try again on Wi-Fi.
Update the app. An old version can stop working. Check the App Store or Google Play.
Restart your phone. It sounds too simple, but it clears up a surprising number of problems.
Please don't register a second time. A new account won't have your documents or your work history on it, and it takes us a while to merge the two back together.
If none of that works, email us at hello.ca@florenceapp.com. Tell us the email address on your account, what phone you're using, and what the error says. We'll get you back in.