Need help with FlowPath? Here's every way to reach us and what to expect.
Open a support case
Email us: support@getflowpath.com — every email opens a case with our support team.
Live chat: click the chat bubble in the bottom corner of the FlowPath app to message us directly. During support hours you'll typically reach a human in minutes; outside them, leave a message and we'll reply when we're back.
Help yourself
Knowledge base: you're in it — the FlowPath Help Center covers setup, work orders, preventive maintenance, events, reporting, integrations, and more.
Hours and response times
Support hours: Monday–Friday, 9:00 AM – 5:00 PM US Eastern
First response: within 1 business day for email cases; live chat is typically answered within the hour during support hours
Help us help you
When you write in, include your workspace name, the page or feature involved, what you expected vs. what happened, and a screenshot if you have one. For integration issues (like Zoom Contact Center), the approximate time of the event you expected to see is the single most useful detail.