Most issues can be resolved by checking the relevant help articles first. If you've done that and you're still stuck, reach out to our support team.
How to contact us
Email support@fluenterp.com from the email address associated with your Fluent account.
What to include
The more context you provide, the faster we can help:
Your workspace name (the team/company name in Fluent)
Document ID — visible in the URL when you open a document
The error message — copy the exact text from the red error banner or activity timeline
Connection name — if the issue is related to an ERP or CRM connection
Steps you've already tried — so we don't suggest the same things
Common issues and where to look first
Document stuck in Error — see Why did my document fail?
Epicor errors — see Epicor sync errors
Connection offline — see Troubleshooting a connection
Document status questions — see Understanding document statuses
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