If an account's monthly video clip upload limit is reached, recording rules, with the exception of alarm-triggered recording rules, are paused. A pop-up appears on the Recording Rules page of the Customer app and the Customer Website warning you that your recording rules are paused.

If you have a service package that supports Video Analytics, your recording rules will automatically restart capturing clips and uploading them on the first of the next month. If not, you will need to resume the recording rules manually after the account's service package is upgraded to include additional video clips.

To resume camera recording, please follow these steps.

Note: While your recording rules are paused, you can still edit them to ensure they do not reach your clip limit as quickly upon restart.

Deleting clips after the limit has been reached will not cause clips to restart. You must wait for the first of the following month or upgrade your service package.