We understand how frustrating and confusing it can be to encounter issues with billing, such as double billing, overcharges, or overpayments. At Fluent Home, we are committed to resolving these issues promptly and transparently.
Immediate Steps to Take
If you've noticed double charges or any discrepancies in your billing statement, here's what you need to do:
Gather Proof of the Charges:
Obtain a copy of your statement that shows the charges in question. This could be a physical copy or a screenshot of your statement.
Ensure that the statement clearly displays the double billing, overcharges, or any other billing issues you've encountered.
Email the Proof to Our Support Team:
Send the proof of these charges to our support email at support@fluenthome.com.
In your email, please provide the following information to help us locate and review your account efficiently:
Your full address
Account number (if known)
Your full name
Your phone number
Why Sending Proof is Crucial
Sending us proof of the billing issues you're experiencing is a vital first step. It enables us to:
Quickly identify the problem.
Begin the process of rectifying any errors.
Speed up the resolution process significantly.
Keeping You Informed
We apologize for any inconvenience caused by these billing issues and assure you of our commitment to resolving them swiftly. Your trust and satisfaction are paramount to us at Fluent Home.
For further assistance and information, please feel free to contact our support team at:
🇺🇸 US Local: 385-832-9055 (USA)
🇨🇦 Canada Local: 587-844-5377 (Canada)
Our team is available at these times:
Monday to Saturday: 6 am to 8 pm MST
You can also reach us via email at support@fluenthome.com.