At Fluent Home, our goal is to provide a seamless billing experience for all our customers. Sometimes, you might encounter issues such as missing payments or have questions about invoices, changing your billing date, or updating payment information. Here’s how to navigate these inquiries and determine who manages your billing account.

When you have a billing inquiry, it’s essential to know if your account is billed by Fluent Home or our partner, API. This information helps you reach the right support team quickly.

1. Review Your Bank Statement:

2. Contact Support:

For inquiries regarding billing if Fluent Home is your billing provider, please contact us at:

Phone:

Email: support@fluenthome.com

If your account is billed by API, Fluent Home agents are unable to assist with billing inquiries. Please reach out directly to API using the contact information below:

Phone:

Email: customerservice@apialarm.com

We recommend emailing any evidence for disputed charges, such as a copy of your bank statement clearly showing the date of the charge, name of the vendor, and the amount.

We’re committed to providing you with the best support possible. Understanding your billing provider ensures that your inquiries are addressed efficiently and accurately. Whether billed by Fluent Home or API, we’re here to assist you with any questions you may have.

For further assistance and information, please feel free to contact our support team at:

Our team is available at these times:

You can also reach us via email at support@fluenthome.com.