📧 Email:

A recent email sent to many of our Canadian customers announced an exciting partnership between Fluent and A.P.I. Alarm Inc. We want to assure you that despite this change, Fluent remains committed to providing the best customer experience and continuously adding new customers to the Fluent family by offering the latest in security and automation technology.

🤔 What Does This Mean?

This partnership primarily affects a minority of our accounts. If you received the email, it means your account is one of those affected. Rest assured, Fluent will still handle your customer service, troubleshooting, and service needs, while A.P.I. Alarm Inc. will focus on the billing aspect of your account.

👥 Who Is A.P.I. Alarm Inc.?

A.P.I. Alarm Inc. is North America's largest privately owned and operated alarm monitoring network. They are based in Ontario and have a strong reputation in the industry.

❓ Who Should I Contact for Issues?

For further assistance and information, please feel free to contact our support team at:

Our team is available at these times:

You can also reach us via email at support@fluenthome.com.

💳 My Billing Date Is Wrong.

If you received an email from A.P.I. Alarm Inc. stating that the invoice is "ready" on the 1st of each month, please note that the actual payment will be processed on a specific date mentioned in the email. You will not be charged until the proper billing date, and the email serves as a notification.

We appreciate your understanding and cooperation during this transition. If you have any further questions or need additional assistance, please reach out to us. We're here to help! 😊