Responding to the Theft of Your Security Equipment
The theft of any home security equipment, such as cameras, sensors, or other devices, requires a prompt and organized response. Here’s how to efficiently manage the situation and work towards securing your home once more:
Report the Incident to the Authorities
Step 1: Immediately contact your local police department to report the stolen security equipment.
Step 2: Request a police report following the report. This will be vital for insurance and replacement processes.
Notify Your Home Insurance Provider
Step 1: Inform your insurance company about the theft.
Step 2: Submit the police report and any other information they require.
Step 3: Discuss the potential for an insurance claim to cover the stolen items.
Contact Fluent Home’s Resolutions Department
Step 1: During our business hours (7 am - 6 pm, Monday to Friday), get in touch with our Resolutions department.
Step 2: Inform them about the stolen equipment. Our dedicated team will provide you with the necessary support to navigate through replacing the equipment and enhancing your home's security.
It's important to understand that while Fluent Home is here to assist you throughout the process, the replacement of stolen equipment typically falls under your homeowner's insurance. Fluent Home does not replace stolen equipment directly but will aid in supplying any documentation required for your insurance claim.
Enhancing Your Security Post-Theft
To prevent future incidents and improve the security of your equipment, consider the following tips:
Secure all equipment in hard-to-reach places.
Use security screws and mounts designed to prevent tampering.
Activate any available tamper alerts or notifications for your system.
For further assistance and information, please feel free to contact our support team at:
🇺🇸 US Local: 385-832-9055 (USA)
🇨🇦 Canada Local: 587-844-5377 (Canada)
Our team is available at these times:
Monday to Saturday: 6 am to 8 pm MST
You can also reach us via email at support@fluenthome.com.