Introduction
When you need to return equipment to Fluent Home, it’s crucial to follow the correct procedure. Whether the equipment was replaced under warranty or you are within the 60-day return window for new equipment, returning it properly ensures a hassle-free process.
Understanding the Return Process
Fluent Home has a designated process for returning equipment to avoid any confusion or unnecessary charges. Here’s what you need to know:
Do Not Use Our Document Address
Incorrect Address: The address used for receiving documentation is not the same as the return address for equipment. Using the wrong address can lead to delays and potential financial penalties.
How to Return Your Equipment
Contact Support: Reach out to our support line or email to initiate the return process.
Request a Shipping Label: We will provide you with a pre-paid shipping label. This ensures that your equipment is sent to the correct location and you won’t incur any extra costs.
Send It Back: Use the provided label to return your equipment safely to us.
Avoiding Financial Penalties
Timely Returns: Ensure you return the equipment within the specified window to avoid financial penalties.
Correct Location: Using the pre-paid shipping label we provide guarantees the equipment reaches the right destination.
Conclusion
To guarantee a smooth return process for your equipment, always use the pre-paid shipping label provided by Fluent Home. This avoids any confusion and ensures your return is processed efficiently and without extra charges.
For further assistance and information, please feel free to contact our support team at:
🇺🇸 US Local: 385-832-9055 (USA)
🇨🇦 Canada Local: 587-844-5377 (Canada)
Our team is available at these times:
Monday to Saturday: 6 am to 8 pm MST
You can also reach us via email at support@fluenthome.com..