Overview
When a contract with Fluent Home ends or is terminated, it directly impacts your access to our services, including the Fluent phone app. Here’s what you need to know about the functionality of the Fluent app after your contract period ends.
Access to the Fluent App Post-Contract
Service Cancellation
If your service contract with Fluent Home is cancelled before its due date, the functionality of the Fluent app will cease. This means you will no longer have access to:
Monitoring Services: All monitoring services provided by the Central Station will stop.
Alarm.com Access: If you have Alarm.com services integrated into your system, access to these features through the Fluent app will no longer be available. This includes all outdoor, indoor, and doorbell cameras, as well as control over door locks and other system services linked via Alarm.com.
Contract Expiration
For contracts that naturally reach their due date, services may continue seamlessly based on your agreement's terms:
Continued Service: Monitoring and app functionality typically continue without interruption.
Renewal Options: We often provide options for reduced rates or technological upgrades to enhance your security setup.
Next Steps After Service Ends or Contract Expiration
If your service has been cancelled and you wish to resume:
Reactivation: Please contact us to discuss reactivation. One of our agents will assist you through the onboarding process, ensuring a smooth transition back to protected status.
For those with contracts approaching expiration:
Contact Us for Offers: We encourage reaching out to discuss your current needs. There might be cost-effective solutions or upgrades available that better suit your security requirements.
For further assistance and information, please feel free to contact our support team at:
🇺🇸 US Local: 385-832-9055 (USA)
🇨🇦 Canada Local: 587-844-5377 (Canada)
Our team is available at these times:
Monday to Saturday: 6 am to 8 pm MST
You can also reach us via email at support@fluenthome.com.