This guide will help your billing team troubleshoot common questions and discrepancies when reconciling a Flytedesk check with your in-house books. If you are still looking for the answer to your question, contact our billing office at ap@flytedesk.com.
(Psst... did you know that with the Ad Shop, you can automate invoicing & collections and manage customers in one place? Click here to learn more.)
Reconciling Flytedesk checks with your books
Here are some common reasons why an amount on a check we sent you differs from an in-house ledger or invoice:
Commission difference. Double-check that Flytedesk's 20% commission was applied to the amount on your books.
Date range. We receive payments from national buyers in monthly installments. Your check will reflect the cost of all the ads that ran in one month for any "months" Flytedesk has been paid for at the time of payout. If you expect payment for ads that ran across two months, we will deliver those payments in separate installments."
Surcharges, late fees, or change/cancellation fees. Unless these fees were reflected in the amount you approved on your insertion order, we would not have paid any additional fees.*
Contact your Account Manager for help understanding our terms and conditions, commission model, and payment process.
Getting into details
To see a line-by-line of all the ads for which we've processed the payment, go to the billing page of your Flytedesk account. You can view insertion orders, invoices, payment amounts, and payment statuses there.
Please note that there is no way for the platform to record a payment that has been received. Once you receive payment from us, you must go onto the platform and record the payment.
Recording payments on the platform is crucial. Overlooking this step might result in an overdue amount displayed, as shown in the image below. Please note that the overdue amount does not indicate a missing payment; it signifies that the payment has yet to be documented on the platform. To maintain accurate records, remember to record payments as they are received consistently. This practice will ensure your information remains up-to-date and accurate.
Our Guide to Flytedesk National Payments provides further instructions on how to record payments on the platform.
Need access to a Flytedesk account? Contact your account's administrator to request to be added to the account. If you're unsure who your account administrator is, contact your account manager or learn more about adding team members.
*We can only remit payment for the amount on the IO per your membership terms with Flytedesk. We cannot request payment for late fees from our national buyers since it’s not our policy to invoice national buyers twice. We cannot cover cancellation fees unless the cancellation happens 4 or fewer days in advance. Click to review our terms and conditions.
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