Online store and orders
29 articles
How can I place an order in your online store?
What delivery methods are available for domestic orders within Finland?
What payment methods are available in your online store?
Why haven’t I received an invoice for my order?
I have a discount or gift card code – how can I use it on my order?
Why am I getting an error message when using a discount or gift card code, and why isn’t it working?
Can I order products to another person's address or as a gift?
I forgot to add a product to my order. Can I add items to a completed order?
Can I purchase a gift card for your online store?
Can I place a pre-order for a product that is currently out of stock?
Can my order shipment be delayed? I won’t be able to pick up my package within the pickup timeframe.
Do you ship orders outside Finland?
There is an issue with the online store, and I can't complete my order. What should I do?
I’m unable to complete my order – what should I do?
Can I place an order by phone or email?
What is the delivery time for orders?
How can I track my package?
I chose warehouse pickup as my delivery method. Where can I collect my order?
Why haven’t I received an order confirmation for my purchase?
I want to return the products I ordered – how should I proceed?
I received an automatic message about my order being completed, even though I have already received it. Why?
How can I subscribe to your newsletter?
How can I cancel my order?