RDs are expected to honor all scheduled appointments. Rescheduling scheduled appointments should be strictly limited to true emergencies. A true emergency is defined as:
Sickness or injury that impacts ability to complete appointment
Unanticipated travel delays
Family emergencies
For any scheduling issues that need to be canceled for true emergencies:
Cancel the visit first so your patient is aware - not showing up is much worse than canceling
Visits occurring within 0-24 hours that need to be rescheduled due to an RD emergency that the RD can't handle; only to be used in case of true emergency and inability to access FFD
Use Foodsmart for Dietitians rescheduling to find another RD for this visit.
If you are unable to find another RD to reschedule this visit please call the member. If the member is not reached, leave a voicemail apologizing for the inconvenience and ask the patient to call 415-800-2311 to reschedule.
For any scheduling issues that need to be canceled > 24 hours in advance:
Visits occurring more than 24 hours out that need to be rescheduled due to "wrong fit" (e.g. pediatric patient, language needs, wrong state license)
These are your responsibility to catch and reschedule.
Use Foodsmart for Dietitians rescheduling to find another RD for this visit.
If you are unable to find another RD to reschedule this visit please call the member. If the member is not reached, leave a voicemail apologizing for the inconvenience and ask the patient to call 415-800-2311 to reschedule.