If your member has not received their food delivery please see the below information and verify they have not completed their benefit duration before submitting a ticket.
How to find foodbox status updates?
*To view past inquiries of food status click here.
CountyCare Medically Tailored Food Program:
Members receive varying lengths of food support based on claims-based algorithms. Approximately 80-90% of members receive food boxes, while 10-20% receive medically tailored meals. Members typically receive:
3-6 months of food boxes
1.5-3 months of medically tailored meals (MTMs)
If a member appears to have fulfilled their benefit, note that there is currently no option for renewal at this time.
CountyCare Emergency Meals Program:
This program provides a one-time shipment of 14 pre-made frozen meals. Members are eligible for multiple rounds of this benefit if deemed food insecure.
CalOptima:
Number of weeks for food benefits are based on the member’s risk assessment (high risk = 12 weeks, medium risk = 4 weeks).
CalOptima has a maximum lifetime benefit of 12 weeks of food - so depending on how many weeks of food members have previously received, their food referral may be adjusted to a different length to ensure they don’t receive more than 12 total weeks of food.
Please refer to the assessment for the most accurate benefit details for each eligible member.
If deliveries stop before the benefit is completed, submit a ticket for Food Support.
Santa Clara Family Health Plan (SCFHP):
To check the status of your member's food delivery have the member call SCFHP at 408-874-1929. Do not submit a ticket for an update.
Health-Related Social Needs (HRSN):
Vendors are assigned based on the member’s referral to determine their food service needs.
We send out referrals within 24 hours after a risk assessment is submitted.
Vendors will get in contact with the member within 7 business days to begin scheduling deliveries.
To check the status of your member's food delivery, submit a food support ticket.
To check the status of your member's food delivery submit a ticket here.