Member not receiving the verification code
Follow the steps below to troubleshoot a missing verification code.
First ensure that the verification code is being sent to the login method on file. Attempting to send a verification code anywhere other than the single login method on file will not be successful. The login method on file is viewable in FFD under the member details.
If a PT is not receiving their verification code, here are the troubleshooting steps that must be taken. This is almost always caused by the PT, their phone’s settings, or their phone service provider sending the message to the wrong folder or marking it as spam, junk, promotional, or blocked.
Do not attempt to send a verification code anywhere other than the existing login method on file. This may cause much more significant issues than just a missing verification code that may or may not be solvable. It will not address or fix your existing problem and will likely make any solution much more complicated.
Missing email verification:
Check the promotions, spam, and junk folders
Missing text verification:
For an Android phone
Open the messaging app
Click the profile icon or the three-line hamburger menu in the top-left corner (depending on the model of their phone)
SPAM and BLOCKED messages should be displayed here
Retrieve and enter the verification code
For an iPhone
Open the Settings app
Scroll to and select Messages
Scroll to and select Blocked Contacts
Find the number you want to unblock and remove the icon next to it (the one that will need to be unblocked is (650) 866-1572
Select Unblock
Request another verification code
If a verification code truly cannot be received, then please proceed to the steps to update the PT’s login method so that they may request a verification code be sent to a different location.
How long does it take to receive code?
Verification codes should go through within a matter of minutes. If this does not happen, please ensure that the requested verification code is being sent to the login method on file and follow the steps for a missing verification code.
Are there alternative methods for receiving the verification code
Currently there is not an alternative option for verification code destinations.
Member only has a landline
A simple Gmail email address can be set up during a visit or call to help the member.
*Verification code issues is a Profile ticket issue. A Foodsmart Bucks ticket does not need to be filled out for these issues, as it only takes a day or two to get it resolved.