Below is a list of search terms to use in FNN search bar:
FFD Workflows
Dynamic, language, PES, intervention, MNT
Member Profiles issues
Verification code issue, multiple profiles, compliance issue, multiple adults on a single profile, profile problem, cannot login, can’t login, no access, update login method, login
Foodboxes
MTM, box, delivered food, delivered meals, meals, grocery box, delivery issue, vendor change, change vendor
Foodsmart Bucks
Vouchers, grocery money, grocery cash, incentive, Fresh Funds, Instacart Bucks, voucher money, money, redemption issue, can’t use money, cannot use money, error code, missing incentive, missing money, missing grocery cash, invalid code, claim code, receive, redeem, use, expiration, resetting, limitations, approved payment
Eligible Items
Covered food, food list, eligible food, eligible list, grocery list, what can they buy, excluded food, “healthy”
Physical cards
Walmart card, mailed card, legally blind, illiterate, CountyCare physical card, grocery card
Member limitations
Internet, computer, smart device, no internet, no computer, no smart device, no access to internet, does not want to use Instacart, no technology, no wifi, language barrier, food desert
Virtual Incentives
Emailed Walmart card, virtual card
Instacart
Balance, fees, payment information, refund, replace, stacking, multiple denominations, refund, translate, Instacart+, promo