What if my patient does not have any technology/wifi/internet access?
Ultimately, if they are unable to access the web, they (most likely) will NOT be able to redeem Foodsmart Bucks (FreshFunds).
This is due to insurance/state guidelines, which is beyond Foodsmart’s control.
We are only able to issue a physical gift card to CountyCare members if the member has a physical disability that prevents them from using Foodsmart Bucks (Fresh Funds) Criteria: (legally blind or illiterate) (This does not include technology challenged or tech illiterate.)
To troubleshoot:
If the member does not have an email address, they will not be able to access their Foodsmart.com account.
A simple Gmail email address can be set up during a visit to help the member.
Check if there’s anyone else in the patient’s household or personal network who could access their Foodsmart.com account.
If not, is there any other way we can help them access tech/wifi/internet? Is there a local library, school with computer access, doctor’s office, community organization, case manager, or a friend who could help?
If all else fails and the member can access their Foodsmart.com account and redeem/claim their incentives, the member can place orders using one of the two support lines:
833-285-2200 - Main Fresh Fund Instacart Support Line
For all things Fresh Funds
They will be able to assist with order status, questions, etc.
844–981–3433 - Specialized Fresh Fund Instacart Support Line
If a member needs help setting up an account, and more help in the process of placing an order and checking out.
My patient does not want to use Instacart/cannot use Instacart. Are there any other options?
No. At this time, only have benefits for healthy groceries through Instacart. For patients who are not comfortable online shopping/have difficulty with technology:
We recommend working with an RD to walk them through incentive procurement/grocery purchasing process verbally if the patient is amenable
In this case, RD should obtain consent from the member to create/login to an account for them on their behalf
RD should obtain consent again when/if they need to help them with purchasing
Also suggest/recommend asking the patient if there is a family member they can work with who can help (child, sibling, friend, etc.) and possibly attend an appointment for support.
What if my patient does not speak/read English?
Unfortunately, Instacart does not have an offering in any language other than English at this time. We recommend that they work with an RD who speaks their language or an interpreter to walk them through the incentive procurement/grocery purchasing process verbally.
On devices, if the native language is chosen, most websites will also show up in their native language.
What if my member lives in a Food Desert?
