With Guest Contact, you can communicate directly with your guests from within FRANK.
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You simply send a message from the reservation, and the guest receives it as a regular email in their inbox. When a guest replies, their response automatically appears in the same reservation.

Any notes a guest adds while making a reservation are also included as messages in Guest Contact. This means all communication is kept in one place, no more searching through inboxes or switching between systems.

FRANK includes a dedicated inbox for all guest communication, giving you a clear and central overview of every conversation.

The inbox is divided into two tabs:

New messages from guests automatically appear in the Open tab. This allows you to immediately see which conversations still require attention. You'll also see a red dot with a number on the Guest Contact tab that shows how many conversations are still open.

Once you reply to a guest, the conversation is automatically moved to Processed.
You can also manually mark a conversation as processed when it has been handled.

This setup makes it easy to keep track of what still needs action and what has already been taken care of.

All communication with a guest is grouped within the reservation itself.
Instead of separate messages, you have one complete conversation that you can always revisit.

When you click on any reservation, simply click on the speech bubble icon and you can view the entire conversation:

This makes it easy to quickly understand:

From within the reservation, you can also easily send a new message.

In the reservation overview, an the speech bubble icon also shows whether there has been guest communication. This allows you to instantly recognize which reservations have active or past conversations.

Guests receive your messages as clear and professional emails in their inbox. They can simply reply to the email, and their response will automatically appear in FRANK within the same conversation.

Guest Contact keeps all communication organized, accessible, and connected to the reservation helping your team respond faster and provide better service, without losing track of important details.