Reviews: collect, manage, and share guest feedback

With Reviews, you can easily collect feedback from your guests and manage it directly within FRANK. Reviews are fully integrated into Guest Contact, meaning:

In addition, you can encourage guests to share their review on external platforms, helping you build visibility beyond FRANK.

You can choose to automatically send a review email after a reservation via Manage → Restaurant → Email

Here you can decide:

This allows you to choose the right timing and tone for your restaurant.

Guests receive a review email where they can:

This makes leaving feedback:

On the review page, guests can also add a written explanation (optional).
This gives you not only a score, but also valuable context.

After submitting a review, guests are taken to a thank-you page. Here you can:

This step is only shown if you have added external links via: Manage → Restaurant → Social → Review platforms

All communication with a guest is stored within the reservation. This means reviews are not separate but are part of the full conversation. You can find reviews in:

New reviews appear automatically as open messages. From here, you can:

A dedicated filter allows you to easily switch between:

Within the reservation, you can find the review under the Contact tab.

From here, you can:

Your response will be sent to the guest via email.

Each guest profile includes all reviews they have left.

This gives you a complete overview of:

New reviews are also visible in the Activity Overview, so you always stay up to date.

Your dashboard now includes your review performance. You’ll see:

This gives you a quick, clear view of how guests experience your restaurant.