Control what guests see when booking isn’t available
With FRANK, you can show clear messages in your reservation widget when guests are unable to book online. This helps set the right expectations and guides guests on what to do next.
When are these messages shown?
You can set three different types of messages:
Fully booked
Show a message when your restaurant is fully booked. This lets guests know there is no availability and prevents confusion.
Walk-ins only
Show a message when you only accept walk-in guests. Perfect for more flexible service moments where reservations aren’t required.
Call-only reservations
Show a message when guests can only make a reservation by phone. This is useful for special situations or when you want more control over bookings.
How to set your messages
Go to your Manage → Setup
Add a message for each scenario:
Fully booked
Walk-ins only
Call-only
Make sure to fill in all available languages if you use multiple languages in your widget. This ensures every guest sees the correct message
Preview your messages
To see how your messages appear to guests:
Go to Manage → Widget
Check the widget preview
This allows you to review the wording and make sure everything looks and feels right.
Why this matters
Clear communication prevents frustration. By showing the right message at the right moment, you guide your guests and keep the experience smooth even when booking isn’t possible.